CLIENT TESTIMONIAL

1- Could you briefly introduce yourself : your company, your position, your responsibilities?

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"I am Jean-Christian Borel, Director of Research and Development at AGIR à dom. AGIR à dom. is an associative group whose main mission is to be a medico-technical service provider, i.e. we provide medical devices, support in the use of these devices and coordination with the medical teams. We follow between 35,000 and 40,000 patients in the southern half of France. My job is therefore that of Research and Development Director, with two main areas of work. The first is our own Research and Development, i.e. everything that concerns the development of our homecare services, i.e. optimising the care of our patients at home. The second axis is ICADOM (for Investigation Clinique à Domicile) which is a company belonging to the AGIR à dom group, and whose objective is to implement clinical research projects on behalf of industrial or academic third parties; it is a CRO (Clinical Research Organisation) which has the particularity of having an authorisation for a research site at home delivered by the Auvergne-Rhône-Alpes Regional Health Agency. Some manufacturers, for example, call on us to conduct clinical studies on their medical devices."

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2- For what type of need did you call upon CyberSecura? What was the trigger?

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"We used CyberSecura for one of our projects. As I said earlier, we follow between 35,000 and 40,000 patients at home, all of whom have medical devices. And most of these devices transmit data on a daily basis, on the use of these devices and on the effectiveness of the treatments. All this creates an absolutely huge database. This data is used for monitoring our patients but is not structured in a way that can be used for research purposes. What we wanted to do, and this is why we called on CyberSecura, was to create a health data warehouse. Because today, medical and technical service providers are not structured to become HDWs (Health Data Warehouse), and our objective is to try to become one. So we called on CyberSecura to do a state of the art, to see what we needed to put in place to be able to become an HDW. So CyberSecura did an inventory of how our data was currently structured and what we needed to do to structure that warehouse." 

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3- Why did you choose to entrust these missions to CyberSecura rather than to someone else?

 

"We called on CyberSecura because the company had been recommended to us, it was by word of mouth. Our former DPO knew CyberSecura and David Rozier, and CyberSecura had the skills to support us on this project."

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4- Did you have any fears before the project was set up?

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"On the choice of the service provider, there was no fear, since it was David Rozier who had been recommended to us. On the other hand, we were afraid that this was a first audit. We knew that our aim was to move towards this HDW, but we felt that on our side, the objective was not yet completely established. The fear was more on our side, that we had this final goal in mind, but we felt that we were not sufficiently structured to conduct it."

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5- What are the challenges in your business today?

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"I would repeat what I said earlier: we follow tens of thousands of patients, so each device is more and more communicative, and obviously all this changes practices a lot. Our first challenge is to succeed in processing this data. We collect millions of data on a weekly basis, and our organisations today do not have the tools to manage this massive data. Our challenges are to have and create the right digital tools. We collect data on a daily basis, which completely transforms the way we follow up patients, and our organisations are not yet adapted to this. We are only at the beginning of this adaptation. And I think that's our second challenge. Adapting to this forced change in practice, because medical devices are giving us more and more information, information that we do not yet know how to process in a relevant way."

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6- How would you describe the work of CyberSecura, its team, in just a few words?

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"From what I know, through this mission, is that there is a strong competence in the control of data protection for patients, both in terms of IT, technology and regulations. For this project, we were more interested in the regulatory side, but we did feel this competence. I would also mention a great availability, and an ability to popularise the work areas. I, for example, am not from the field at all, and I need technical points to be explained to me in order to understand them, and with CyberSecura I understood them. I perceived this great competence, although I am not really able to judge it as I am not from the field myself."

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7- What are the results of this collaboration? 

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"At the moment we have not created this HDW, so I can't show you any concrete results. But as explained in a previous question, this limit came from us."

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8- What did you like most about CyberSecura's solution?

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"I would say CyberSecura's expertise, its ability to explain things in layman's terms, its availability, but also its human proximity. David Rozier understood our needs quite quickly, and the relationship was very simple from the start."

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9- What advice would you give to organisations facing the same challenge as you?

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""I would advise them not to try to internalise things for which they have moderate skills. And I would advise them to work with expert companies like yours. Of course, it costs more, but you end up with the project. When you do things in-house, it costs less, it's true, but afterwards you feel that you lack the skills. "[...] So on the one hand it allows the company to learn and grow, but at the same time we spend a lot of time and energy on it in reality, so the estimates that seemed expensive at the beginning, don't seem so expensive anymore. So I would advise: when you don't know how to do a job, when you don't have the expertise, get help from people who do, so that things can be done."

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10- Would you recommend CyberSecura to others? For what reason(s)?

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"Yes, I would recommend CyberSecura to others without any problem. First of all for this human proximity, and for their expertise and skills on these notions of GDPR and personal data protection."